SSEO - How to Grant User Access to SuperSync Email (With Video)

How to Grant User Access in NetSuite

Prerequisites:

1. Ensure you are logged in as a NetSuite Administrator.
2. Verify that the user has the SuperSync Email add-in installed. This article gives instructions on how to install the add-in, if add-in are managed by the Outlook Administrator, this article provides the steps on how to install the add-in by the administrator.
3. Ensure the SuperSync Email token is available.

Steps:

1. Navigate to the Employee Record:

   • Go to Lists → Employees to access the desired user’s Employee Record.

2. Edit the Employee Record:

   • Click Edit on the Employee Record.
   • Scroll down to locate and select the Access tab.

3. Assign SuperSync Email Profile:

   • In the SuperSync Email Profile section, select the appropriate level of access for this user. This article covers the various profiles and restrictions.

4. Email Address Aliases:

   • If the user's email address differs from the one listed on their Employee Record, enter the correct email address in the SuperSync Email Address Aliases field.

5. Save:

   • Click Save to apply the changes.

6. Login to the Add-in:

   • Once saved, the user can use the SuperSync Email token to log in to the add-in within their Outlook.