NetLoan - Post Go-Live Support Overview

Overview

This article gives more insight into the resources you will have access to following your NetLoan implementation.

Client Preparation

You will have access to your implementation team to ask any NetLoan-related questions for the month following your go-live. After this period, you will transition over to reaching out to our dedicated support channel at support@netgain.tech. Please make sure that your team has signed up on our knowledge base since this is the easiest and fastest way to receive answers to your questions. 

User Acceptance Testing Call

Once you have processed you first month-end close after going live in NetLoan, you will transition over to finding answers, first, through our vast and easy-to-understand knowledge base and then our dedicated support channel (support@netgain.tech) if your question persists.  We would ask that you no longer reach out to your Netgain implementation team since they will have been assigned to other projects and may not be as responsive. Our dedicated support team is very responsive and will be able to quickly address your questions.

Questions about your renewals or billing should be directed to our renewals team at renewals@netgain.tech.

If you are interested in purchasing additional Netgain products feel free to reach out to awalker@netgain.tech. His team will be able to provide you with additional details and provide product demos as desired.

Next Steps

Enjoy your automated loan accounting!