SSEO - What Is the Difference Between SuperSync Email for Outlook and SuperSync MailSync?

SuperSync provides a range of integrations for connecting NetSuite with other platforms, enhancing workflow efficiency and data synchronization. Two notable offerings are SuperSync Email for Outlook and SuperSync MailSync, each serving distinct purposes:

  1. SuperSync Email for Outlook:

    • Functionality: This tool allows users to manually log emails to various NetSuite records directly from Outlook. Users can choose which emails to log and associate them with specific records such as contacts, companies, Sales Orders, Invoices, or entities within NetSuite.
    • Key Feature: Manual email logging to selected NetSuite records.
  2. SuperSync MailSync:

    • Functionality: This solution provides automatic synchronization of all emails based on a particular requirement. It systematically logs and associates emails with relevant NetSuite records, such as contacts or companies, without requiring manual intervention.
    • Key Feature: Automatic email synchronization and logging to NetSuite records based on predefined configurations.

Main Differences:

  • Manual vs. Automatic:

    • SuperSync Email for Outlook: Requires users to manually select and log emails to NetSuite records.
    • SuperSync MailSync: Automatically logs all emails based on configurations without user intervention.
  • User Control:

    • SuperSync Email for Outlook: Offers users control over which emails to log and where to log them.
    • SuperSync MailSync: Provides a hands-off approach by automating the email logging process.

Both options are designed to enhance productivity and streamline the integration of email communications with NetSuite, catering to different user preferences and organizational needs. By implementing these tools, businesses can ensure their email correspondence is accurately and efficiently recorded within their NetSuite system.


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