NetCash - Updating Your App
Overview
Netgain regularly improves NetCash with new features, enhancements, and fixes. How you receive those updates depends on the environment:
- Sandbox - you can upgrade NetCash yourself, at any time. Netgain does not push updates to sandbox accounts, so taking the latest version is always something you initiate. This is the best place to try a new version before it reaches production.
- Production - major releases happen approximately twice a year, in the spring and fall, and are pushed to your production account automatically. You don't need to do anything to receive them. If you want a specific update sooner - for example, to pick up a fix or a feature before the next scheduled release - contact Netgain support.
Test in sandbox first
Because you control when your sandbox updates, it's the ideal place to review a new version against your own configuration and data before it's applied in production.
Upgrade Your App in a Sandbox Environment
- While logged into your sandbox account, navigate to marketplace.netgain.tech/apps.
- Select Sign In in the top right corner.
- You will be prompted to give permission to access your account. Verify that the account listed is your sandbox account. If not, select "Choose another role" at the bottom. Otherwise, select Continue.
- Now, you'll see your sandbox account listed in the top right corner. Select NetCash.
- Click Install.
- The upgrade can take several minutes to complete. When it's finished, the Installed Version and the Latest Version shown will match - that confirms you're on the current release.
If the version doesn't change
Integration tokens are cleared whenever a sandbox is refreshed. If the upgrade doesn't seem to take effect after a refresh, generate new tokens and try again, or reach out to Netgain support.
Request an App Update for Your Production Environment
Netgain pushes major releases to production automatically, but you can request an update between releases at any time - for example, to receive a recent fix or feature early.
To request a production update, email Netgain support at support@netgain.tech with your account ID (typically 7 digits, found at the beginning of your URL when logged into NetSuite). Support will handle the upgrade for you.
Will an Update Affect My NetSuite Account?
No. Updating the NetCash app should not affect the performance or speed of your NetSuite account. The update installs in the background, doesn't interrupt other users, and leaves your existing data and configuration in place.
