SSEO - Resolving java.lang.Exception During New Record Creation
Overview
This document outlines a recurring issue that occurs during new record creation using the SuperSync Email for Outlook integration with NetSuite. Users may encounter an error due to a mismatch between SuperSync’s form generation logic and NetSuite’s implicit required fields.
Error Message
When creating a new record (for example, a Contact), users may see:
java.lang.Exception: An unexpected error has occurred.
Error ID: m9ior2ij15kp3w49zgom0
Cause
By default, SuperSync Email scans all record forms in your NetSuite instance and generates a corresponding SuperSync form for each by collecting all marked mandatory fields.
However, due to a known NetSuite issue, certain fields such as Name are required by the system but not flagged as mandatory in the metadata. This causes SuperSync to omit these fields from the form, resulting in a submission failure and throwing a java.lang.Exception.
Resolution
To fix this issue, you need to customize the form in NetSuite and explicitly include all required fields, including those that are not visibly marked as mandatory.
Refer to the following article for detailed instructions:
How to Customize Record Forms
Best Practices
After customizing, test creating a new record from SuperSync to ensure the issue is resolved.
Review all record types configured in SuperSync to proactively include all required fields.
Support
If the error persists after following the above steps, contact Netgain Support at supersync@netgain.tech