Punchout - "Please Specify an email address to send to" Error

Question:
After configuring Punchout and testing it for the first time, I received the error message: "Please Specify an Email Address to Send to." What causes this error, and how can I resolve it?

Answer:
This error occurs because the vendor record has a preference enabled to send transactions via email. To resolve this issue, follow these steps:

  1. Navigate to the vendor's record within your system.
  2. Locate the preference option for sending transactions via email.
  3. Uncheck the box for "Send Transactions via Email."
  4. Save the changes to the vendor record.

Once the preference is disabled, you should no longer encounter the "Please Specify an Email Address to Send to" error when testing Punchout.



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