SSEO - Adding Address Fields to SuperSync Email for Outlook Contact Forms

Overview

SuperSync Email for Outlook now supports structured address entry for Contact records. This enhancement ensures that address data entered through forms is properly stored in the Contact address subrecord, rather than being written to invalid inline fields.

Background

Previously:

• Address fields (City, State, Zip, etc.) added to forms were treated as standard Contact fields
• NetSuite stores address data in a separate Address subrecord table
• This resulted in address data not being saved correctly

With this update:

• Address-related fields are properly recognized
• Values are written to the Contact’s address sub-record

Navigation

To configure address fields:

1. Navigate to:
   SuperSync Email for Outlook → Configs → Record Forms

2. Select Record Forms

3. Locate and open your Contact form View full size

Configuration Steps

1. Edit the Contact Form

• Open the Contact Record Form
• Click Edit

2. Add Address Fields

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3. Arrange Fields

Place fields in logical order:

1. Street
2. City
3. State
4. Zip

4. Save the Form

• Click Save
• Ensure the form is active and used in your SuperSync Email for Outlook process View full size

Address Validation Behavior

NetSuite validates address data at the time the Contact record is saved.

• If the address meets NetSuite validation requirements, it will be saved
• If the address is invalid or incomplete, it will not be saved or saved with missing data

Important Notes

• Address fields must be added to the Record Form (not just configured as Record Fields)
• Do not use legacy inline mappings for address data
• Partial address data may still fail validation depending on NetSuite rules
• Existing forms using older configurations should be updated