SSEO - Resolving BCC to NetSuite Function Issues

Issue Description

Occasionally, the BCC to NetSuite function may stop working due to changes in administration settings or typographical errors. When this occurs, it is necessary to verify the BCC to NetSuite email address to ensure its validity. This information is often requested by a support agent to facilitate troubleshooting.

Steps to Find the BCC to NetSuite Email Address

Follow these steps to locate the BCC to NetSuite email address within your NetSuite account:

  1. Log in to NetSuite:

    • Access your NetSuite account with the appropriate credentials.

  2. Navigate to the Customization Menu:

    • Go to the top navigation bar and select Customization.

  3. Access the Plug-ins Section:

    • From the drop-down menu, choose Plug-ins.

  4. Manage Plug-ins:

    • Click on Manage Plug-ins.

  5. Locate the Supersync | Email Capture Plugin:

    • A new page will open displaying your installed plugins.
    • Find the Supersync | Email Capture plugin in the list.

  6. Identify the Email Address:

    • The plugin information will include an email address associated with the BCC to NetSuite function.

Providing the Information to Support

  1. Contact Support:

    • Reach out to the Netgain Support team at supersync@netgain.tech.

  2. Share the Email Address:

    • Provide the identified BCC to NetSuite email address to the support agent.

  3. Await Response:

    • The support agent will verify the email address and get back to you within 24-48 hours with an update.

Additional Tips

  • Double-check the email address for typographical errors before providing it to the support agent.
  • Keep a record of the email address for future reference to streamline any potential troubleshooting processes.

By following these steps, you can quickly identify and verify the BCC to NetSuite email address, helping resolve any issues with the BCC function efficiently.

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